Return & Exchange Policy
If you wish to return the goods after you have received it you may do so, But Lifecode Boutique would only accepts goods returned when the conditions of goods are not damaged, opened, or used. Please send us the pictures of the goods before you ship back to us. Please be informed that there would be a 10% handling charge for the return process.
Your satisfaction is our concern, please have the following information ready when you contact our Customer Service
- Your order number
- Product name and Lifecode Boutique Part Number of the item you wish to return.
- Reason for requesting a return (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
Return application has to be initiated in 14 days after the goods are received by e-mail, firstname.lastname@example.org or call +1 888-369-1688.
The refund would be processed after the returned goods are received.
Note: 10% handling fee will be applied once your order has been processed or shipped out. You will be responsible for paying for your own shipping costs for returning your items and the original shipping postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your return is not a result of Lifecode Boutique error, we will not refund the original shipping fees.
Items You Are Not Satisfied with
- If you're dissatisfied with a purchase from Lifecode Boutique, you may return items that are INDAMAGED, UNOPENED, AND UNUSED – WITH ALL ORIGINAL TAGS ATTACHED in the same original condition with proof of purchase, seals and wraps must remain unopened.
- Merchandise must be returned within 14 days of the date you received the order. Returns made beyond this time limit will be refused and mailed back to you with the shipping address of the original order.
- Some items marked “Sale” in the product description, are not eligible for a refund, store credit, or exchange. This includes all items in our “Clearance”, “Promotion”, “$1 Sale” sections.
- We encourage you to call Customer Service at +1 (778) 589-7007 before returning a product so we can provide you with instructions for how to return items from your order.
Can I change my order?
- If you want to cancel or make any changes to your order, we require that you contact us within 48 hours, and we will work with you to quickly resolve the issue. Once your order has already been processed for shipment, we would not be able to change the order or any information on an existing order including details like shipping address, billing information, item, size, or quantity. Please note that once the tracking number is issued and the shipping notification is sent, we won’t be able to refund the order to you, even though it’s within 48 hours.
- All refund recipients will receive an email confirmation for their records.
- Please note that once 48 hours have passed, no refund is possible.
How to return/exchange your items?
- You will be responsible for the cost of shipping your new merchandise. Additionally. If there is a difference in the price of the merchandise being exchanged. You will be responsible for that cost as well.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 business days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact our Customer Service
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item with different colour or size, you need to cover the return shipping and the second shipping fee. For more details, please contact our Customer Service
Abandoned or Unpaid Orders
- For orders which has been selected for instore pickup, we will hold you order for up to 3 months. You’ll be alerted through reminder emails, calls, or text messages that your item is ready for pick up. Be mindful that if your order isn’t picked up after 3 months, it will be automatically cancelled and no refund is available.
- For customer who did not provide accurate shipping method, did not response or did not paid etc, you’ll also be alerted through reminder emails, calls, or text messages that your item has been on hold. Be mindful that after 14 days, it will be automatically cancelled and no refund is available.
General for all products
- Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Lifecode Boutique reserves the right to determine reshipping method regardless of the shipping method used in the original order.
- Lifecode Boutique is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
- Lifecode Boutiquereserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Lifecode Boutique's decision will be final.