Free Shipping is offered to Metro-Vancouver customers with purchases over CAD $48 and all others across Canada and the US with purchases over CAD $78, with coverage of 5kgs/ 11lbs; while CAD $20 will be added for heavy shipping when the order is more than 5kgs/ 11lbs. Free shipping through courier service would be expedited/economic/standard and not to a P.O. Box. If you would like your order to be shipped in express or any other inquiries that are not covered in free shipping, extra charges would occur on your payment but could be an option upon your request. Please email our customer service if you need extra shipping services added into your order. E-mail: email@example.com
We charge a flat shipping rate to anywhere in Canada and the US. Flat shipping rate for Standard delivery is CAD $15.00 to anywhere in Canada and the US.
For large items/shampoo/conditioners/oversized items, extra CAD $10.00 will be charged for these purchases even if you meet the requirement of free shipping (CAD $78)
Most orders will be ship the next BUSINESS DAY with available stock. Orders are not processed or shipped on Weekend and Statutory Holidays. Estimated delivery time will be 7-30 BUSINESS DAYS.
*We are not liable for shipped out products that are returned to us due to unsuccessful delivery attempts. If the order returned to us, the customer will be responsible for the postage of the second shipping.
When using Standard Shipping, delivery time and availability of tracking is dependent on the shipping country or region.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
In-Store Pick-Up is also available to those who live in Greater Vancouver area and want to pick up their orders in our office. Our location is on 128-1999 Savage Road, Richmond BC. To arrange an in-store pick-up, please contact us.
You can track your order and deliveries from Your Orders on www.lifecodeboutique.com. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Some carriers will mark a package as delivered before they deliver it. Though unusual, this can happen up to 5 days before an item is delivered. You can try contacting the carrier to get a better insight into the delay. If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to us at the email listed above and we’ll do our best to help!
Yes, If you’re having trouble accessing the site for any reason, please reach out to us at the email or phone listed above and we’ll do our best to help.
We do not deliver to P.O. Boxes. Please give us your real delivery address.